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MultiCare South Hill Family Medicine, Puyallup, WA

Primary CarePuyallup, WA

★★★★★5.0/50 reviews across 1 platforms

Ratings by platform

  • Official MultiCare provider pages: Highly rated (e.g., individual providers often receiving 5/5 ratings) (Hundreds of ratings across various platforms for the facility and its providers)
  • BestProsInTown: Generally positive feedback (20 reviews noted) (20 reviews)

What patients say

Patients praise

  • Knowledgeable, kind, and responsive physicians and medical staff
  • Effective, thorough, and clear communication regarding diagnoses and treatment plans
  • Long-term, multi-generational patient satisfaction with care quality
  • Welcoming and professional office environment

Common complaints

  • Difficulty scheduling appointments and long wait times for new providers
  • Concerns regarding high turnover of medical staff and providers
  • Occasional complaints about lack of effective solutions from inexperienced medical staff

In patients' words

"Superior care by a doctor who listens, cares, and above all practices. Dr. Smathers is an example for all doctors to learn from. If every doctor could be like him. The world would have less sick people because of his skill set."

Official MultiCare website - Dr. Doug Smathers provider page

"I made an appointment to see an ARNP and was told I couldn't get in to see her for over a month. About a week before the appointment I received a letter stating she was leaving at the end of the month. ... Very disappointed with this clinic."

A Better Place (community review site)

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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