About Utah Valley Hospital | Provo, UT - Intermountain Health
Hospital / Tertiary Care • Provo, UT
Ratings by platform
- CMS HCAHPS / Momentary Labs: 4 out of 5 stars (based on 1,120 surveys) (1,120 surveys (CMS HCAHPS data))
- Birdeye: 3.5 out of 5 stars (863 reviews)
- US News & World Report: 92% recommendation rate (US News) (N/A)
What patients say
Patients praise
- high patient recommendation rates (approx. 82%)
- positive feedback for nursing staff professionalism and friendliness
- successful outcomes for specific procedures and surgeries
- cleanliness of the facility consistently rated above national averages
Common complaints
- long wait times and difficulty scheduling appointments
- perceived poor communication between different medical departments
- dissatisfaction with emergency room care and medical diagnostic accuracy
- complaints regarding administrative and billing transparency
- instances of perceived unprofessionalism or neglect by some staff members
In patients' words
"The level of professionalism, courtesy, and the care given to patients has brought me great comfort."
— MedicalRecords.com review"The two different departments WILL NOT work together as a team for the best interest of the patient."
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