Patients Suffer at Outer Cape's Only Nursing Home
Skilled Nursing Facility • Provincetown, MA
Ratings by platform
- CareListings/NursingHomeDatabase (via CMS data): 2 out of 5 stars (Centers for Medicare and Medicaid Services) (23 reviews reported on one platform)
What patients say
Patients praise
- some family members and staff report positive, compassionate, and knowledgeable care experiences
- appreciation for the facility's location and convenience as the only skilled nursing home on the Outer Cape
- acknowledgment of staff competency, particularly during challenging situations like the pandemic
Common complaints
- allegations of poor care and mismanagement under for-profit ownership (Pointe Group Care)
- failure to meet state-mandated nursing hour minimums
- reports of inadequate staffing and slow response times to patient needs
- patient/family accounts of neglect, including difficulties obtaining medication and personal supplies
- concerns regarding transparency in financial filings and alleged siphoning of revenue
- lawsuit alleging fraud and elder abuse (withdrawn after an agreement in 2026)
In patients' words
"One night, Costa needed pain meds and used the call button to call for a nurse. After no one came, Costa eventually got in a wheelchair to find medication herself. Throughout the halls, she saw multiple neglected residents with their call lights on..."
— Patient account reported by Poliakoff & Associates/Provincetown Independent"Staff are knowledgeable and caring. Staff listen and help put my parent at ease. Kitchen is good at accommodating to dietary needs."
— Family member review on SeniorCare.comMore clinics in Provincetown
Contemporary Dermatology
Patients praise: Professional and attentive medical staff and physicians · Efficient and fast appointment scheduling, including for emergencies.
Cape Cod Vision Associates: Eye Doctors in Falmouth
Patients praise: Professional and knowledgeable doctors and staff · Efficient and friendly customer service.
Harbor Dental Associates | Home in Provincetown
Patients praise: Long-term patient loyalty (15+ years) · Responsive care for emergencies (same-day appointments for lost fillings).
Andrew Wang, MD at Outer Cape Health Services ...
Patients praise: Dr. Andrew Wang is specifically praised for being friendly, thorough, and informative · Dr. Andrew Wang noted for good bedside manner and knowledgeable care.
Comparing your options?
Browse other clinics in Provincetown, or filter by state and specialty to compare patient ratings.