Brown Health Medical Group Primary Care Practices & Providers

Patients praise

• Clinicians (physicians and nurse practitioners) are often described as caring, knowledgeable, and patient-centered
• Staff members, including medical assistants and nurses, are frequently praised for kindness and helpfulness
• Thoroughness in addressing health concerns and not rushing appointments
• Convenience of on-site laboratory services

Common complaints

• Difficulty reaching the office via phone or getting timely callbacks
• Challenges with administrative responsiveness and follow-up on prescriptions/appointments
• Feeling deprioritized or disregarded during organizational changes or after transitioning out of the practice