424 S Wilson Ave - Franklin Primary Health Center
Pharmacy • Prichard, AL
Ratings by platform
- FindRecoveryNow.org: 3.6 out of 5 stars (153 reviews)
- Indeed.com: 2.8 out of 5 stars (employee reviews) (43 reviews)
What patients say
Patients praise
- Some patients noted the doctors and nurses themselves were fantastic or caring
- The organization maintains Patient Centered Medical Home (PCMH) recognition for several sites
- Joint Commission accreditation status is reported for the organization
Common complaints
- Difficulty scheduling appointments and reaching staff by phone
- Unprofessional, rude, or apathetic customer service from front desk personnel
- Long wait times and organizational disorganization
- Concerns regarding communication of medical records and prescription handling
- Perceived lack of concern for patient needs
In patients' words
"The people at this facility lacks etiquette, and do not know how to communicate professionally without yelling. The front desk personnel don’t look presentable to work at all."
— LocalityBiz customer review"It seems like everyone has given up on this place including the staff and management. So sad... it's almost impossible to get anyone on the phone to schedule an appointment or speak with a nurse. You'll experience lackluster professionalism, poor customer service..."
— FindRecoveryNow.org customer review"i tried this hospital despite the negative reviews and the doctors and nurses are fantastic but the front desk attendants should be working at a gas station instead or something..."
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