510 S Wilson Ave - Franklin Primary Health Center
HIV/AIDS Care • Prichard, AL
Ratings by platform
- ehealthscores.com: 3.0/5.0 (based on limited ratings) (2)
What patients say
Patients praise
- Isolated positive experiences with specific individual staff members or pharmacists
Common complaints
- Rude, unprofessional, and apathetic staff demeanor
- Difficulty reaching the facility by phone or getting calls returned
- Long wait times and inefficient service processes
- Complaints regarding physician bedside manner and lack of competence
- Issues with medical record handling and referrals
- Unsanitary facility environment
In patients' words
"The people at this facility lacks etiquette, and do not know how to communicate professionally without yelling. The front desk personnel don’t look presentable to work at all."
— LocalityBiz User Review"It seems like everyone has given up on this place including the staff and management. So sad... it's almost impossible to get anyone on the phone to schedule an appointment or speak with a nurse."
— FindRecoveryNow User Review"The worst experience from beginning to end. ... Was treated with disrespect and annoyance by the support staff. The Dr. ... was condescending and rude."
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