
Locations - Franklin Primary Health Center
Community Health Center • Prichard, AL
Ratings by platform
- findrecoverynow.org: 3.6/5 stars (153 reviews)
- ehealthscores.com: 3.0/5 stars (2 total ratings)
What patients say
Patients praise
- Some patients noted that individual doctors and nurses are fantastic or great
Common complaints
- Poor communication and difficulty reaching staff by phone
- Unprofessional and rude customer service, particularly at the front desk
- Long delays or lack of response regarding medical records requests
- Concerns regarding quality of care, diagnostic accuracy, and staff training
- Long wait times and inefficient administrative processes
In patients' words
"It's almost impossible to get anyone on the phone to schedule an appointment or speak with a nurse. You'll experience lackluster professionalism, poor customer service, lack of job training (ignorance) and apathetic attitudes."
— findrecoverynow.org"the doctors and nurses are fantastic but the front desk attendants should be working at a gas station instead or something, not getting paid to sit at the desk and complain about spending two minutes to check in a patient."
— localitybiz.comMore clinics in Prichard
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