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Locations - Franklin Primary Health Center

Community Health CenterPrichard, AL

★★★★☆3.6/5155 reviews across 2 platforms

Ratings by platform

  • findrecoverynow.org: 3.6/5 stars (153 reviews)
  • ehealthscores.com: 3.0/5 stars (2 total ratings)

What patients say

Patients praise

  • Some patients noted that individual doctors and nurses are fantastic or great

Common complaints

  • Poor communication and difficulty reaching staff by phone
  • Unprofessional and rude customer service, particularly at the front desk
  • Long delays or lack of response regarding medical records requests
  • Concerns regarding quality of care, diagnostic accuracy, and staff training
  • Long wait times and inefficient administrative processes

In patients' words

"It's almost impossible to get anyone on the phone to schedule an appointment or speak with a nurse. You'll experience lackluster professionalism, poor customer service, lack of job training (ignorance) and apathetic attitudes."

findrecoverynow.org

"the doctors and nurses are fantastic but the front desk attendants should be working at a gas station instead or something, not getting paid to sit at the desk and complain about spending two minutes to check in a patient."

localitybiz.com

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 10, 2026 — sources: [1][2][3][4][5][6][7].

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