Franklin Primary Health Center, Inc.
Behavioral Health • Prichard, AL
Ratings by platform
- findrecoverynow.org: 3.6/5 (153 reviews)
What patients say
Patients praise
- Some patients have reported that individual doctors and nurses can be fantastic or great
Common complaints
- Unprofessional and rude staff, particularly at the front desk
- Difficulty scheduling appointments and reaching staff by phone
- Long wait times and concerns regarding communication efficiency
- Dissatisfaction with billing and administrative processes
In patients' words
"This clinic is the worst pediatrics doctor office I have ever seen. They never return calls, don’t send in prescriptions... the staff is unprofessional and less than mediocre."
— findrecoverynow.org"The people at this facility lacks etiquette, and do not know how to communicate professionally without yelling. The front desk personnel don’t look presentable to work at all."
— localitybiz.comMore clinics in Prichard
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Patients praise: Physicians and nurse practitioners are frequently described as thorough, compassionate, and attentive listeners · High level of overall satisfaction reflected in aggregate ratings across multiple platforms.
Dr. Royshanda Smith, MD
Patients praise: Patient reported she felt at ease, found doctor to be knowledgeable, kind, friendly, and patient · Highly recommended by patients in aggregate ratings on certain platforms.
Urgent Care for Children
Patients praise: Friendly, compassionate, and professional staff · Efficient online scheduling and check-in processes.
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