Dignity Health Yavapai Regional Medical Group Neurology Medicine
Neurology • Prescott, AZ
Ratings by platform
- Healthgrades (Dr. John Mackenzie): 4.9/5 stars (118 ratings)
- U.S. News & World Report (Dr. Paul Malczak): 4.9/5 stars (20 ratings)
- WebMD (YRMC PhysicianCare Neurology): Not specified (1 rating)
What patients say
Patients praise
- High patient satisfaction with individual neurologists, particularly Dr. John Mackenzie and Dr. Paul Malczak
- Physicians praised for being knowledgeable, attentive, caring, and excellent listeners
- Effective communication regarding medical conditions and treatment plans
Common complaints
- Isolated patient reports of unprofessional staff behavior, including alleged harassment
- Concerns regarding over-prescription of medications and lack of alternative diagnostic approaches in specific cases
- Broader institutional criticism regarding hospital-level negligence, specifically in credentialing processes, as highlighted by a 2023 legal verdict
- Negative reports regarding hospital cleanliness and sanitation standards
In patients' words
"I love Dr Mackenzie. He always listens and talks to you like you matter. He has a great bedside manner."
— Healthgrades (Dr. John Mackenzie)"Patience and understanding is one of the most important attributes we need with my medical situation. Doctor is complete and concise with his recommendations and never rushes the appointment."
— Medical News Today (Dr. Paul Malczak)"I was previously a patient of Dr. Malczak’s. He along with the receptionists, Brenda and Becky harassed me and laughed at me for my cane usage, as well as over prescribed me heavy meds..."
— WebMD (YRMC PhysicianCare Neurology)More clinics in Prescott
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