Optum Rheumatology - Poughkeepsie, NY
Rheumatology • Poughkeepsie, NY
Ratings by platform
- Promallu (aggregated): 2.3/5 (88)
- Healthgrades (Optum Poughkeepsie Oakwood Campus): 1.0/5 (2)
What patients say
Patients praise
- Individual providers (doctors) are often described as knowledgeable and kind
- Some patients value the long-standing relationships with specific clinicians
Common complaints
- Difficulty scheduling appointments and long wait times
- Poor customer service and unresponsiveness from office staff
- Inaccurate billing, unexplained fees, and persistent refund issues
- General frustration with practice management following acquisitions
In patients' words
"I have been dealing with billing issues for over a year... I am still waiting for a $660 refund... Each time they tell me they will fix the issue, and check back in 30-45 days. It’s exhausting."
— Mid Hudson News (patient survey response)"Made an appt with Dr. Eng... Never received a confirmation call... THEY HAD NO RECORD OF MY APPOINTMENT!"
— Healthgrades review"We see patients who cannot afford their prescriptions. We tell them to follow up with a neurologist or a rheumatologist... knowing they cannot get that appointment for six months if they’re lucky."
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