Optum Pediatrics - Poughkeepsie, NY
Pediatrics • Poughkeepsie, NY
Ratings by platform
- Aggregate review data for Optum Multi-Specialty Poughkeepsie: 2.3/5 (88)
- Healthgrades (Dr. Ingrid Dodard): 4.0/5 (6)
- Healthgrades (Optum Poughkeepsie Oakwood Campus): 1.0/5 (2)
What patients say
Patients praise
- Individual physicians are often described as caring and professional by some patients
- Specific departments like orthopedics and urgent care have received positive feedback from some users for bedside manner and treatment quality
Common complaints
- Significant difficulties with appointment scheduling and reaching office staff by phone
- Long wait times for appointments and at the facility
- Billing issues including inaccuracies and unexplained fees
- Concerns regarding a decline in quality of care and administrative incompetence following Optum's expansion in the region
- Difficulty seeing preferred doctors
In patients' words
"41% of Optum patients who responded said they experienced reductions in the quality of care they receive at Hudson Valley medical practices after their purchase by Optum."
— lohud.com (April 2025 report)"The doctors are great when they actually get to you. Every doctor I've seen is always at least an hour late but yet they'll charge you a fee for being more than 10/15 minutes late."
— Promallu review aggregation"I never leave reviews however I called over and over pressed every number so that I can at least get a human absolutely nothing after spending over an hour on the phone."
— Healthgrades user reviewMore clinics in Poughkeepsie
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