Eye Doctor in Poughkeepsie, NY - Dutchess Optometry
Optometry • Poughkeepsie, NY
Ratings by platform
- Birdeye (Google): 4.8/5 (142)
- Yahoo Local: 3.5/5 (11)
What patients say
Patients praise
- Professional, thorough, and knowledgeable doctors
- Friendly and welcoming staff (in majority of interactions)
- Clean and well-maintained office environment
- Positive experiences with pediatric eye care
Common complaints
- Customer service complaints, specifically regarding receptionist demeanor and unhelpfulness
- Disagreements or perceived dismissiveness regarding product issues (e.g., glasses fitting)
- Internal employee grievances citing a hostile work environment, gossip, and compensation concerns
In patients' words
"Dr. Lappan was so patient and amazing with my three young kids, making their eye exams comfortable and stress-free."
— Birdeye/Google Review"Whoever they hired as a new receptionist is nasty and unhelpful."
— Yahoo Local Review"The “doctors” Talk /gossip about patients and employees. There’s no health insurance, no bonuses, you have to beg for a raise."
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