Pottstown CTC Clinic - Comprehensive Treatment Centers
Substance Abuse Treatment • Pottstown, PA
Ratings by platform
- Various online review sites (e.g., BirdEye, Addiction Helpline America): approximately 3.1 out of 5 stars (reports range between 34 and 44 reviews on different platforms)
What patients say
Patients praise
- some patients report satisfaction with the efficiency of the process and the support from staff
Common complaints
- reports of unprofessional staff behavior, including talking down to patients and treating them like children
- difficulties with policies regarding take-home medication and vacation bottles
- concerns regarding administrative dismissals without sufficient flexibility for patient circumstances
- past regulatory non-compliance regarding documentation of counseling sessions and treatment plan updates
In patients' words
"the receptionist! The people that do the right things there never get the rewards... a good majority of the staff dont care..i have been dehumanized by people that work there bc they think it's okay to talk down to people and treat us like we're children just because we're addicts."
— LocalityBiz review"My family is extremely pleased with the care my loved one is receiving from PCTC. The staff is great and the process is efficient."
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