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Eye Care - Potsdam

Eye Care • Potsdam, NY

★★★★☆3.8/5146 reviews across 5 platforms

Ratings by platform

  • Empire Visionworks Potsdam Plaza: 3.9/5 (134 reviews)
  • Dr. Paul O'Donnell, OD: 4/5 (4 reviews)
  • Seaway Valley Eye Care: 3/5 (4 reviews)
  • Eye Care for the Adirondacks: 2/5 (4 reviews)
  • Dr. Kris A. Vanwagner, DO: 4.5/5

What patients say

Patients praise

  • Professional, knowledgeable, and caring doctors
  • Friendly and helpful support staff
  • Thorough eye examinations and clear communication regarding treatment options
  • Efficient and satisfactory service in many instances

Common complaints

  • Difficulties with appointment scheduling and cancellations
  • Concerns regarding administrative and billing practices, including lack of electronic records
  • Reports of long wait times for appointments or at the office
  • Occasional negative staff interactions

In patients' words

"They are totally all paper and NOT electronic. I need a receipt to submit to my insurance and they WILL NOT email it to me or mail it to me because stamps cost .69 cents."

— Seaway Valley Eye Care patient review

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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