Eye Care - Potsdam
Eye Care • Potsdam, NY
Ratings by platform
- Empire Visionworks Potsdam Plaza: 3.9/5 stars (~134-286 reviews)
- Dr. Paul O'Donnell, OD: 4/5 stars (4 reviews)
- Seaway Valley Eye Care: 3/5 stars (4 reviews)
- Eye Care for the Adirondacks: 2/5 stars (4 reviews)
- Dr. Kris A. Vanwagner, DO: 4.5/5 stars
What patients say
Patients praise
- Professional, knowledgeable, and caring doctors
- Friendly and helpful support staff
- Thorough eye examinations and clear communication regarding treatment options
- Efficient and satisfactory service in many instances
Common complaints
- Difficulties with appointment scheduling and cancellations
- Concerns regarding administrative and billing practices, including lack of electronic records
- Reports of long wait times for appointments or at the office
- Occasional negative staff interactions
In patients' words
"They explained each test to me. I was given a lot of time to pick new frames. Went over all the options or extras for the glasses. That was the very best eye appointment I had ever been to."
— Empire Visionworks Potsdam Plaza patient review"Based on their advertisement for accepting new patients, I called for an eye exam for glasses only to be told that they do not accept new patients without a referral and that I would have to wait 2 years for my appointment."
— Dr. Paul O'Donnell, OD patient review"Dr Van Wagner is an excellent eye surgeon whom just performed two eye surgeries on me. I received excellent care and Dr Van Wagner is very professional as well as educated is his specialty."
— Dr. Kris A. Vanwagner, DO patient review"They are totally all paper and NOT electronic. I need a receipt to submit to my insurance and they WILL NOT email it to me or mail it to me because stamps cost .69 cents."
— Seaway Valley Eye Care patient reviewMore clinics in Potsdam
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