Medical Weight Loss | Portsmouth Regional Hospital
Weight Management • Portsmouth, NH
Ratings by platform
- ObesityHelp (Bariatric/Weight Loss specific): 4.5 out of 5 stars (79 reviews)
- Momentary (CMS HCAHPS data): 3 out of 5 stars (559 patient surveys (CMS HCAHPS))
- Yelp (General hospital): 1.8 out of 5 stars (98 reviews)
What patients say
Patients praise
- Highly positive experiences reported for bariatric and weight loss surgery programs
- Surgeons, particularly Dr. Bernard J. Benedetto and Dr. John Gens, praised for being professional, compassionate, and skilled
- Effective, supportive, and informative weight loss program structures
- Staff frequently described as professional, friendly, and compassionate in specialized care settings
Common complaints
- Staff responsiveness and quick assistance perceived as lacking by some patients
- Occasional noise issues, particularly at night, impacting rest
- General hospital reviews on broader platforms like Yelp are mixed, sometimes lower than specialized surgical program ratings
- Mixed feedback on nursing and doctor communication speed compared to national averages
In patients' words
"The hospital was great and the nurses were fabulous. I didn't get much rest in the hospital because I was always being woken up for stats and blood draws but that made me happy because they were proactive."
— ObesityHelp user review"My experience with Dr Benedetto has been outstanding. He was personable, patient and transparent as he educated and guided me through my decision for bariatric surgery. The program at Portsmouth Regional Hospital has been all that I have needed and more."
— Vitals review for Dr. Bernard J. Benedetto"Everyone I came into contact with (with the exception of one aide who pushed me back from a test) was compassionate, professional, helpful and friendly."
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