Family Medicine in Portsmouth, NH - Primary Care | Physicians
Primary Care • Portsmouth, NH
Ratings by platform
- Mass General Brigham: 4.9 out of 5 (255 ratings, 48 reviews)
- Healthgrades: 4.6 out of 5 (52 ratings, 45 written reviews)
- WebMD: 5.0 out of 5 (13 ratings, 2 reviews)
- Vitals: 4.2 out of 5 (31 ratings, 10 written reviews)
- Healthgrades: 4.97 out of 5 (Not explicitly stated total, but high volume mentioned)
- Mass General Brigham: 4.7 out of 5 (128 ratings, 57 reviews)
What patients say
Patients praise
- High praise for providers' listening skills, empathy, and ability to explain conditions clearly
- Appreciation for thorough, detail-oriented, and patient-centered care
- Strong rapport, with patients frequently recommending doctors to family and friends
- High level of trust and confidence in clinical competence
Common complaints
- Reports of poor office staff management, including scheduling errors and appointment mistakes
- Concerns regarding bedside manner, including perceptions of being rude, arrogant, or dismissive
- Occasional complaints about rushed appointments or providers not listening effectively to patient concerns
- Instances of misdiagnosis or frustration with treatment plans
In patients' words
"Dr. Mallett was excellent and reviewed my history, asked follow-up questions, listened intently and answered all of my questions with patience, kindness and was fully engaged. Very thankful to have her and her team as my caregivers."
— Mass General Brigham Patient Review"Office staff is terrible. I have been turned away 2 times due to appointment errors on their behalf... Today was the last straw. Once again I was told the wrong day. Got my records and have new DR."
— Vitals Patient Review"Dr. McMahon is always a pleasure to see... He always tells me what he’s doing and lets me know each step as he’s getting ready to do it."
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