Sports Medicine - Intermed

Patients praise

• High-quality medical staff and knowledgeable, compassionate, and attentive providers
• Strongly valued personalized and patient-centered care, with doctors who listen and communicate well
• Efficiency in handling urgent cases when appointments are secured
• General satisfaction with clinical outcomes and professionalism of nursing/support staff in many instances

Common complaints

• Difficulty with administrative tasks and billing processes, including lack of transparency, confusing statements, and unhelpful support
• Challenges in scheduling appointments, including long wait times and unresponsive phone systems
• Reports of being short-staffed, leading to perceived rude or impatient service
• Restrictive policies, such as urgent care being limited to existing patients and rigid new-patient processes