MaineHealth Maine Medical Center Internal Medicine
Internal Medicine • Portland, ME
Ratings by platform
- CMS HCAHPS/Momentary Labs: 3 out of 5 stars (overall hospital rating) (514 patient surveys)
- Healthgrades (for Dr. Stephen Hayes): 3.8 out of 5 stars (8 reviews)
- Healthgrades (for Dr. Katherine Caldwell): 3.5 out of 5 stars (8 reviews)
What patients say
Patients praise
- High nurse communication scores (frequently cited as a strength)
- Positive experiences with specific providers described as knowledgeable and compassionate
- Generally effective doctor-patient communication scores above national averages
- Gratitude for successful surgical outcomes and professional care teams
Common complaints
- Long wait times, particularly in the emergency department
- Concerns regarding patient privacy and chaotic environments in the ER
- Reports of rude or dismissive behavior by some nursing and support staff
- Cleanliness issues in clinical settings
- Communication difficulties with specific administrative or clinical staff
In patients' words
"I eventually, on this occasion, was provided with a gurney-type space to lie down on in the hall, where I was then openly evaluated and interviewed with patients and families within earshot to my past and current medical problems."
— Letter to the Editor, Press Herald"Absolutely the worst medical experience in my life! Waiting time is unbelievably long. After 3 hour wait in ER waiting room still waiting to see a doctor!"
— Virtuous Reviews"I owe the staff at MMC so much love and gratitude for taking care of me for my surgery last November. They all rock from my surgeon to my nursing team."
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