Intermed
Internal Medicine • Portland, ME
Ratings by platform
- Vitals: 4.6/5 (Vitals average across practice)
- Solv Health: 3.7/5 (3)
- Birdeye/Google: 3.3/5 (43)
What patients say
Patients praise
- High-quality medical care and effective treatment from doctors and nurses
- Convenient and professional urgent care services for existing patients
- Positive long-term relationships with the practice and appreciation for specific providers
- Efficiency of care during urgent situations when procedures were successful
Common complaints
- Difficult or deceptive billing practices and lack of transparent communication regarding costs
- Long wait times and difficulty scheduling appointments by phone
- Frustration with administrative policies, such as urgent care being restricted to existing patients only
- Inconsistent patient service, with reports of rude or unhelpful staff interactions
- Lack of follow-up care and difficulties in reaching managers to resolve billing or service disputes
In patients' words
"The billing practices of Intermed billing is purposely deceptive, confusing and not transparent. The statements are unreadable and trying to find how much you owe via the statements or on line portal is impossible."
— LocalityBiz (Review by Philip Arena)"I had a gallbladder attack and needed an ultrasound to confirm if I needed surgery or not. I called Intermed urgent care and they made an appointment for me right away. I was seen within 5 minutes of getting there... Absolutely fantastic and easy experience"
— Solv Health"I had an appointment at the urgent care office on Friday afternoon for a 130 apt. I sat in the room for 25 minutes with my mask on... I had to get to another apt, so I told them I could not wait any longer. I left and nobody apologized or called me."
— Medical Health (Review by Kathy Dumas)More clinics in Portland
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