Portales Family Urgent Care - Quest Diagnostics
Urgent Care • Portales, NM
Ratings by platform
- ComplaintsBoard, Better Business Bureau: 1.2 - 1.3 / 5 stars (Hundreds of aggregated reviews/complaints)
What patients say
Patients praise
- Some staff members described as professional and kind
Common complaints
- Poor customer service and lack of human support
- Billing and pricing transparency issues
- Difficulty resolving complaints
- Long wait times and logistical problems
In patients' words
"Very disappointed with my experience. They closed the receptionist window—there is no human contact at all anymore."
— Trustpilot review"This company is a joke... I have important test results (post surgery infection) and quest won’t let me open them. There is ZERO HUMANS to talk to."
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