Locations | Eye Associates for New Mexico
Optometry • Portales, NM
Ratings by platform
- Better Business Bureau: Not BBB accredited; 11 complaints noted (11 complaints)
- Yelp: 2.2 out of 5 stars (243 reviews)
- Birdeye (Aggregate): 4.7 out of 5 stars (aggregate) (4,007 reviews)
What patients say
Patients praise
- Knowledgeable and professional doctors
- Clean and welcoming clinic environments
- Clear explanations during appointments for many patients
- Friendly and attentive staff reported by some patients
- Well-organized care in certain locations
Common complaints
- Long wait times for appointments and glasses orders
- Poor customer service and communication difficulties
- Difficulty getting follow-up calls or reaching staff
- Mixed experiences with prescription accuracy
- Instances of perceived staff rudeness or indifference
In patients' words
"I was refered there by my ophthalmologist with a retinal tear that he said needed to be treated immediately. They "reviewed" my referal and told me I could be seen next Tuesday."
— Birdeye review (Rio Rancho location)"Horrible experience, VERY LONG wait time for glasses, poor costumer service... after a wrong prescription and 2 very long wait for glasses from their shop I STILL don't have my glasses."
— BBB consumer complaintMore clinics in Portales
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