Bon Secours Medical Group Primary Care, Port Jervis
Primary Care • Port Jervis, NY
Ratings by platform
- US News Health (for hospital): 3 out of 5 stars (for the affiliated hospital's patient experience)
- LocalityBiz: 1 out of 5 stars (1 (highlighted))
What patients say
Patients praise
- Some staff described as professional and caring
- Positive mention of responsiveness to electronic messages (MyChart) for some providers
- Appreciation for the bedside manner of specific doctors
Common complaints
- Dissatisfaction with receptionists and administrative staff attitude
- Reports of canceled appointments without notification
- Perceived poor communication or failure of doctors to listen during visits
- Reports of cold or unfriendly bedside manner from some providers
- Allegations of inaccurate medical charting
In patients' words
"Every time I come in her receptionist has an excuse why I can be, and always has a nasty attitude. Every appointment I've made has been canceled without my knowledge.."
— LocalityBiz user review"Dr Adams is very warm and nice bed side manner but does not listen. I need something specific done. I brought it up two times in the visit and it wasn’t... I have now wasted time when I could be one step closure to the appropriate treatment."
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