Mental Health Services in St. Clair County | SCCCMH

Patients praise

• some patients report beneficial support and positive experiences with specific staff members
• appreciation for available resources such as life skills classes
• efforts by the agency to address transportation needs and provide telehealth options
• proactive implementation of patient navigator positions to assist with benefits and costs

Common complaints

• reports of rude or passive-aggressive staff interactions
• concerns over medication management, including difficulties with refills and scheduling
• complaints regarding ineffective treatment or lack of progress
• perceived lack of care or dismissive attitudes towards patient needs
• frustration with appointment cancellations and late providers