Rancho Family Medical Group: Primary care for everyone
Family Medicine • Port Hueneme, CA
Ratings by platform
- Yelp: 2.8 out of 5 stars (aggregated across locations) (765 reviews on Yelp)
- Birdeye: 4.7 out of 5 stars (405 reviews (primarily Google reviews aggregated on Birdeye))
- Healthgrades (Hemet location): 1.5 out of 5 stars (2 reviews)
What patients say
Patients praise
- Some providers described as attentive and caring
- Appreciation for professional bedside manner in specific instances
- Some patients find staff to be friendly depending on the location
Common complaints
- Difficulty obtaining timely appointments and follow-up care
- Communication issues with office staff, including failure to return messages and calls
- Billing and insurance disputes, including unexpected charges
- Long wait times for appointments and referral processing
- Reports of impersonal or rushed provider interactions
In patients' words
"They do not respond to messages by mychart, messages with the secretary nor does the office manager call you back."
— Yelp user review"She was very friendly However, it seems like she was rushing I have a question and she was already walking out the door."
— Trustindex/Patient feedback"She is never available for in-patient or phone appts. She will be late or miss them with no apology. Her staff is useless."
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