Trinity Clinic - Family Medicine in Port Arthur, TX
Pediatrics • Port Arthur, TX
Ratings by platform
- Healthgrades (Dr. William Pickard): 3.5 out of 5 stars (14 reviews)
- Healthgrades (Dr. Tracie Updike): 4.7 out of 5 stars (30 reviews)
- U.S. News & World Report (Dr. William Pickard): 4.9 out of 5 stars (overall quality of care) (24 reviews)
What patients say
Patients praise
- Many patients praise individual physicians for being thorough, good listeners, and professional
- Positive feedback on virtual appointments and follow-up care
- Some patients appreciate staff who go above and beyond to assist with complex needs like specialist referrals
Common complaints
- Reports of rude, careless, or condescending staff, including receptionists and managers
- Complaints about long wait times (both in-office and on the phone)
- Occasional concerns regarding treatment approach or bedside manner
In patients' words
"The receptionist and manager were both rude and very careless about my situation. The doctor and nurse are great."
— Healthgrades patient review"Dr. updike is a very good listener and that she is very thorough"
— Healthgrades patient review"Outside of the long wait times when calling the clinic. Everything else is great."
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