Physical & Occupational Therapy - Beaumont Bone & Joint Institute
Occupational Therapy • Port Arthur, TX
Ratings by platform
- Better Business Bureau, LocalityBiz, Healthgrades, and Yelp: Mixed ratings; BBB reports A+ accreditation but public review platforms contain polarized feedback ranging from 1/5 to 5/5 stars (Limited number of public reviews specifically for the Port Arthur location; aggregate review counts are sparse on major platforms)
What patients say
Patients praise
- Some patients report positive experiences with specific physicians, describing them as friendly, thorough, and caring
- Appreciation for staff being helpful in certain instances
- General patient satisfaction with orthopedic and rehabilitation outcomes for some individuals
Common complaints
- Difficulties with administrative tasks, specifically getting forms filled out by physicians and nursing staff
- Concerns regarding poor customer service and rude staff interactions
- Reports of difficulty reaching the Physical Therapy department via phone or receiving return calls
- General dissatisfaction with medical outcomes or communication regarding treatment plans
In patients' words
"Poor customer service at its finest and will receive 1 star from me only because I had to give 1 star to submit this review. I had a client to come in today... and they refused to write any thing on our form."
— Usa.beautihost/Reviews"Physical Therapy department never answers the phone or returns your calls. Guess you can do that when you are the only game in town."
— Healthgrades"Dr. Hall was amazing he was friendly and was willing to take his time and explain everything to me. He made me feel like he cared."
— LocalityBizMore clinics in Port Arthur
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