Holy Cross Medical Group - Pompano Beach - Holy Cross
Primary Care • Pompano Beach, FL
Ratings by platform
- Holy Cross Official Website (Pompano Beach Location): 4.9 out of 5 (111 ratings)
- Birdeye: 3.5 out of 5 (15 reviews)
- Birdeye (Lighthouse Point Family Practice): 2.8 out of 5 (9 reviews)
- Atly (Urgent Care): 8.8 out of 10
- Ratings.MD / Internal (Dr. Howard Koch): 5 out of 5 (276 ratings)
What patients say
Patients praise
- Many patients praise specific doctors for being caring, thorough, compassionate, and attentive listeners
- High satisfaction with the clinical competency of certain physicians and physician assistants
- Positive experiences with bedside manner and professional demeanor of medical staff
- Some locations/services described as clean, modern, and efficient
Common complaints
- Difficulty reaching office staff by phone and slow/unresponsive communication
- Concerns about billing practices, specifically regarding charges for test results or routine follow-ups
- Reports of administrative disorganization, such as errors with prescription refills and pharmacy communication
- Patient dissatisfaction regarding the transition of doctors to concierge or subscription-based models without adequate notification
- Occasional complaints about rude or unprofessional front-desk staff
In patients' words
"Dr Rey is the best doctor I have ever had. Caring, compassionate and on the ball. Easy to talk to. In fact the entire staff at this location is wonderful."
— Online review (Pompano Guide)"Beware - some of the practices here seem like an insurance scam to gain additional revenue for this practice. It's difficult to get in touch with anyone."
— Online review (LocalityBiz)"They charged me an office visit to read my my bloodwork results. They use it as way to get you in the office to bill you twice."
— Online review (Beautihost)"Doctor Koch is very thorough and takes the time to listen and discuss in detail any health concerns that I have. His experience and wisdom are the most one could expect."
— Verified patient survey (Ratings.MD)More clinics in Pompano Beach
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