East Valley Community Health Center | Nonprofit | Health care
School-Based Health Center • Pomona, CA
Ratings by platform
- Yelp: 2.7/5 (360)
- Charity Navigator: 3 out of 4 stars (83%) (N/A)
- Facebook: 90% recommended (15)
What patients say
Patients praise
- Accessible medical, dental, and vision services for the community
- Long-term positive relationships with specific providers for some patients
- Appreciation for multilingual staff and inclusive service environments
- Improved service quality over time noted by some long-term patients
Common complaints
- Significant difficulties scheduling appointments via phone
- Long wait times for both phone support and in-person services
- Professionalism concerns regarding front-desk staff
- Internal organizational issues such as high staff turnover and management complaints
In patients' words
"First I wait an hour to get on the phone, then when I am told to get in the express lane as a walk in, I do so only for them to tell me we have the shot but our systems down."
— Yelp review"I love East valley Medical in Pomona, I have been a Patient for almost 20 yrs!"
— LocalityBiz review"Impossible to make an appointment via phone and website. No one picks up the phone and no one replies to the appointment request for over a week."
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