Serving patients from Plymouth, Indiana > ...
Primary Care • Plymouth, IN
Ratings by platform
- Saint Joseph Plymouth Medical Center (Healthgrades): Very negative individual review excerpts (rudeness/compassion concerns) (Not stated in provided snippet)
- Saint Joseph Regional Medical Center - Plymouth (US News): 88% of patients willing to recommend (Not stated in provided snippet)
- Saint Joseph Regional Medical Center - Plymouth (CMS/HCAHPS via Momentary Labs): 3-star overall patient satisfaction rating (207 patient surveys completed)
- Lutheran Health Physicians Family Medicine Plymouth (Birdeye): 3.9 star rating (7 Google reviews (per snippet))
- Saint Joseph Health System (Provider Craig B Miller, MD): 4.90 out of 5 (93 reviews)
- Plymouth Family & Internal Medicine - Downtown (Provider Kelsey Wagoner, NP, Ratings.MD): 4.9 out of 5 (242 ratings, 75 comments)
- Plymouth Family & Internal Medicine (Provider Dawn Campbell, NP, Ratings.MD): 5.0 out of 5 (265 ratings, 96 comments)
- Plymouth Family & Internal Medicine-Downtown (Provider Breanne Lawrence, NP, Ratings.MD): 4.9 out of 5 (116 ratings, 37 comments)
What patients say
Patients praise
- High willingness to recommend / moderate-to-good overall patient experience for Saint Joseph Plymouth campus (e.g., 88% willing to recommend)
- Nurse communication and cleanliness reported as strengths in CMS/HCAHPS-based summaries
- Several individual providers in Plymouth show very high ratings (around 4.9–5.0/5) with recurring praise for listening, compassion, and thorough explanations
Common complaints
- Some patient complaints about lack of compassion/respect and being 'rude' at the Saint Joseph Plymouth Medical Center (from Healthgrades excerpt)
- Lower overall hospital satisfaction for Saint Joseph Regional Medical Center - Plymouth in summary scoring (3-star) and not-all metrics being high (e.g., doctor communication in some summaries)
- A Birdeye review for a Lutheran Health Physicians family medicine office describing failures in follow-up and pushing patients toward a specific hospital system
- Community complaint about Plymouth LifePlex losing long-time doctors/staff abruptly, leaving patients confused/upset and facing appointment delays
In patients' words
"“Very rude, non caring,non compassionate, doesn't respect the elderly or care if you ask questions.”"
— Healthgrades page for Saint Joseph Health System-Plymouth Medical Center (excerpt in results)"“This office is a disgrace to the healthcare field. Time after time they failed to do the simple things like call in a prescription or follow up after imaging had been done…”"
— Birdeye reviews for Lutheran Health Physicians Family Medicine Plymouth (excerpt in results)"“88% of patients at Saint Joseph Plymouth Medical Center are willing to recommend this hospital to others.”"
— US News Health page excerpt (results)"“He’s always great. Makes you feel very comfortable.”"
— Provider page for Craig B Miller, MD at sjmed.com (excerpt in results)"“Love Kelsey. She is very knowledgeable, personable & she actually cares about her patients.”"
— Ratings.MD profile for Kelsey Wagoner, NP (excerpt in results)"“Dawn always takes the time to listen to my concerns. She explains things I may not understand…”"
— Ratings.MD profile for Dawn Campbell, NP (excerpt in results)More clinics in Plymouth
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