Laboratory Services - South Shore Hospital
Laboratory Services • Plymouth, MA
Ratings by platform
- Leapfrog Group (Outpatient Surgery): 91% top box score for overall facility rating (outpatient surgery) (N/A (survey-based domain score))
- General third-party review platforms (e.g., Yelp, hospital rating aggregators): 3.4/5, 3.9/5, 2.5/5 (varying across platforms) (Hundreds of aggregated reviews across various third-party platforms)
What patients say
Patients praise
- High quality of care in specific medical departments
- Modern and well-equipped laboratory facilities reported by staff
- Positive performance ratings in elective outpatient surgery experiences (e.g., staff communication)
- Efficient electronic systems for lab results and testing tracking
Common complaints
- Reports of long wait times in emergency and outpatient settings
- Concerns regarding staff responsiveness and communication during care
- Perceived cleanliness issues in certain hospital areas
- Instances of organizational/management issues reported by employees and in external complaints
In patients' words
"Er is horrible dirty and the wait time to see the Dr is now at extremely long... We feel very invisible and as if they the staff do not give a hoot at all."
— HospitalStats.org user review"Great lab to work in. It's beautiful, well equipped and staff is friendly and helpful."
— Indeed employee review (Medical Technologist)More clinics in Plymouth
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