Mid-State Health Center: Home
Family Medicine • Plymouth, NH
Ratings by platform
- Birdeye: 4.1 out of 5 stars (112 reviews (aggregated))
- FindMentalHealthFacilities.org: 3.9 out of 5 stars (71 reviews)
- Facebook: 86% recommendation rate (38 reviews)
What patients say
Patients praise
- Caring, attentive, and responsive medical/clinical staff
- Appreciation for the mental health and behavioral health programs
- Friendly and pleasant reception experience for some patients
- Effective communication and care coordination for specialty referrals by some providers
- Satisfactory experiences with occupational therapy and routine procedures like blood work
Common complaints
- Difficulty reaching staff by phone and scheduling/rescheduling appointments
- Reports of administrative issues, including billing and paperwork delays
- Concerns regarding consistency of primary care providers and staff turnover
- Some reports of perceived lack of compassion or rude behavior by administrative staff
- Specific complaints regarding communication failures resulting in service delays or denied insurance claims
In patients' words
"I feel that my doctors care about me and take the time to listen to my needs and concerns. They have without hesitation referred me outside of their establishment for specialty care and followed up to see how I made out. That is not typical of doctors offices I have worked with in the past."
— Birdeye Review"Appointments repeatedly are canceled or scheduled incorrectly. The practitioners are good but the rest of the staff are unbelievably inept."
— FindMentalHealthFacilities.org Review"HORRIBLE primary care. You guys could at least PRETEND to care about your patients. I ended up in the hospital with blood clots because my PCP kept getting changed without my knowledge."
— LocalityBiz Review (regarding patient experience)More clinics in Plymouth
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