Mental Health and Addiction Services | Clinton County New York
Behavioral Health • Plattsburgh, NY
Ratings by platform
- Google Reviews (via third-party aggregator): 1/5 (1 review)
- Google Reviews (via third-party aggregator): 5/5 (1 review)
- Google Reviews (via third-party aggregator): 3/5 (1 review)
- Addiction Resource: 8/10
What patients say
Patients praise
- Reports of being treated with respect, dignity, and being taken seriously by staff and therapists
- Appreciation for compassionate and supportive counseling experiences
- Effective support during crisis situations
Common complaints
- Concerns about neglectfulness and office administration drop-offs
- Perception of a cold, clinical, and claustrophobic physical environment
- Difficulty finding a counselor for non-mandated/non-addiction patients
- Frustration with pressure to see a psychiatrist for diagnosis/medication when not desired
In patients' words
"The level of complete disregard and neglectfulness is astonishing. I have never had to deal with an office dropping the ball so many times and just point blank not doing their job."
— Courtney Kilcollins via Google Reviews aggregator"I’ve always been treated with respect, with dignity, and taken seriously. From the front office staff, to the therapists and even the DCS... My first counselor was John, who was a gentle and kind soul who sat with me in my pain for many weeks and months."
— Heather Allen via Google Reviews aggregator"Very clinical setting. Offices are tiny windowless rooms, not at all the environment I was looking for when seeking therapy. Seems like a lot of the patients there are mandated to go, not by their own accord."
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