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Behavioral Health • Plattsburgh, NY
Ratings by platform
- Birdeye: 3.7 out of 5 stars (151-152 reviews)
What patients say
Patients praise
- Some clients find staff helpful or have had semi-okay experiences with therapy
Common complaints
- Difficulty reaching staff by phone and long hold times
- Unprofessional, unpleasant, or inadequate staff interactions
- Perceived lack of empathy from providers
- Concerns regarding medication management and client advocacy
- Unilateral scheduling of appointments without client involvement
In patients' words
"Getting someone on the phone is like winning the lottery. Prepare to be on hold for 20 mins. even if you have a basic question."
— FindRecoveryCenter.com (user review)"This place is like a slaughter house. They don't care about the client at all.I highly recommend you find another place for your psychiatric care if at all possible."
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