Heart and Vascular Care in Plano, TX | Baylor Scott & White Health
Vascular Surgery • Plano, TX
Ratings by platform
- Yelp: 3.6/5 (71 reviews)
- Momentary (CMS HCAHPS summary via Momentary Labs): 4.0/5 overall hospital rating (4-star) (1,845 completed patient surveys)
- Vitals: 4.8 (rating shown on page) (not clearly stated on provided snippet)
- HospitalStats.org: Overall Patient Rating: VERY GOOD (not clearly stated on provided snippet)
What patients say
Patients praise
- Strong nurse communication and effective staff communication
- Cleanliness and quiet rooms/facility conditions
- Patients report being seen and treated promptly (timely care)
- Positive experiences with caring, welcoming staff and supportive environment during heart/vascular procedures
Common complaints
- Negative patient experiences reported, including dissatisfaction with ER/hypertension treatment decisions and staff attitude
- Some variance in ratings across platforms (e.g., lower Yelp score versus higher CMS/HCAHPS-derived satisfaction)
In patients' words
"“From the [surgeon], nurse, PA, to the patient transporter, the care was diligent and around the clock!”"
— Yelp review excerpt for Baylor Scott & White The Heart Hospital - Plano"“I was sent to the ER by my doctor with dangerous hypertension… they… said the hospital could provide treatment… [but] they don't treat hypertension… So after 7 hours… we were sent home… horrible experience made worse by their attitude.”"
— LocalityBiz review excerpt for Baylor Scott & White The Heart Hospital - Plano"“Here for 3rd Procedure for my husband's Vascular problems… They always take good care of him.”"
— drracheleidelman.com page quoting patient experiences about Baylor Scott & White The Heart Hospital - PlanoMore clinics in Plano
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