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Pain Management Program at UPMC

Pain Management ClinicsPittsburgh, PA

★★★★★4.5/5172 reviews across 4 platforms

Ratings by platform

  • UPMC Provider Portal (Dr. Cheryl D. Bernstein): 4.4/5 (95 reviews)
  • UPMC Provider Portal (Erin Nicole Haberman, CRNP): 4.9/5 (21 reviews for this provider)
  • UPMC Provider Portal (Dr. Trent D. Emerick): 4.7/5 (37 reviews for this provider)
  • UPMC Provider Portal (Kevin Luong, PA-C): 4.6/5 (19 reviews for this provider)

What patients say

Patients praise

  • Compassionate and caring staff/providers
  • Providers who listen to patient concerns and involve them in treatment plans
  • Professional and knowledgeable medical team
  • Helpful support staff
  • Effective treatment and symptom management for some patients

Common complaints

  • Brief visit times with providers
  • Feeling rushed during appointments
  • Some patients report feeling unheard or dismissed regarding their pain concerns
  • Occasional technical or communication issues

In patients' words

"I had a great experience. I thought that the doctor listened to what I had to say. I felt that they listened to my concerns and wanted to help me out."

UPMC Provider Portal (Dr. Trent D. Emerick)

"Visits are very brief. There isn't much time to talk about the complex nature of pain and problems associated with Fibromyalgia... We pretty much just check in... I guess there isn't much more to it but the visits are very brief."

UPMC Provider Portal (Dr. Cheryl D. Bernstein)

"Kevin is excellent! He listens to me, shows concern, and completely involves me in all decisions."

UPMC Provider Portal (Kevin Luong, PA-C)

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7].

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