Pittsburgh Mercy – A Heritage of Hope
Mental Health Clinics • Pittsburgh, PA
Ratings by platform
- Birdeye: 3.5 out of 5 stars (140 reviews)
- Trustburn: 3.8 out of 5 stars (28 reviews)
- Recovered.org: 3.55 out of 5 stars (215 reviews (claimed))
What patients say
Patients praise
- Some staff members described as wonderful
Common complaints
- Difficulty reaching staff or scheduling appointments
- Long wait times for responses or callbacks
- Rude or unprofessional customer service experiences
- Issues with medication management and communication with doctors
- Concerns regarding the physical environment and facilities
In patients' words
"The people I encountered were all very wonderful but good luck getting ahold of anyone. ... it took at least a month of me calling and leaving voicemails for them to return my call."
— Trustburn"Their parking lot is ridiculous And there hospital is confusing as ever.. Is not for me and for people who have problems getting around or elderly people."
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