North Hills - DCI - DCIinc.org
Dialysis Clinics • Pittsburgh, PA
Ratings by platform
- HealthcareComps (CMS-based survey data) for North Hills: Significantly below state and national averages for patient-reported communication and care ratings (N/A (survey-based data))
- Birdeye (Monroeville location): 3.8 out of 5 stars (4 reviews)
What patients say
Patients praise
- Patients and social media testimonials frequently praise staff for being caring, compassionate, and professional
- Strong emphasis on family-like atmosphere and supportive staff interactions
- Some locations (like Banksville/Oakland) have received high performance and patient survey ratings in comparative assessments
Common complaints
- Some patient satisfaction surveys indicate significantly lower-than-average reporting for care communication and staff professionalism at the North Hills location
- Specific instances of clinical care documentation gaps found in regulatory investigations (e.g., failure to follow medication plans)
In patients' words
"When you come to DCI, it is nothing but love. You come and gain a family... They check on you make sure everything is good. They make a great team."
— Birdeye review (Monroeville location)"This review mentions how employees from DCI North Hills in Pittsburgh, Pa., are caring, compassionate and make dialysis understandable for patients."
— DCI Instagram TestimonialMore clinics in Pittsburgh
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