Cancer Treatment Center | UPMC Hillman Cancer Center ...
Cancer Clinics • Pittsburgh, PA
Ratings by platform
- CancerLogix (based on CMS HCAHPS): 4 out of 5 stars (CMS Overall Hospital Rating) (1,411 surveys)
- Birdeye (Beaver, PA location): 3.6 out of 5 stars (18 reviews)
- Birdeye (Lititz, PA location): 4 out of 5 stars (11 reviews)
What patients say
Patients praise
- Highly praised medical staff, including physicians, oncology nurses, and patient navigators who are frequently described as knowledgeable, compassionate, and supportive
- Comprehensive, multidisciplinary team approach to cancer treatment
- High quality of clinical care and successful treatment outcomes
- Convenient amenities such as valet parking and a clean, modern facility
- Access to supportive services like nutritionists, oncology counselors, and genetic counselors
Common complaints
- Issues with administrative processes, such as difficulties locating test results, unresponsiveness or delayed communication, and poor coordination between different departments or doctors
- Long wait times for appointments
- Concerns regarding billing practices, specifically unexpected or undisclosed facility fees
- Isolated reports of inconsistent nursing care procedures, such as improper hygiene protocols
In patients' words
"Doctors are nice, but the staff are either lazy or incompetent. Been waiting for 2 days for someone from upmc hillman to call me back."
— Birdeye review"They truly care about me as a patient and a person... It's just been a great support to have."
— UPMC Hillman patient story"This practice charges an enormous 'facility fee' in addition to the doctor's bill and do not disclose this when scheduling."
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