Pediatrics | Phoenix Indian Medical Center (PIMC)
Pediatrics • Phoenix, AZ
Ratings by platform
- Birdeye: 4.1/5 stars (based on 742 reviews) (742 reviews)
- Momentary Labs (based on CMS HCAHPS): 4/5 stars (210 completed patient surveys)
- Yelp/Apple Maps: 2.7/5 stars (98 reviews)
What patients say
Patients praise
- Many patients report positive experiences with the clinical staff, including doctors, nurses, and specialists who are described as caring, compassionate, and attentive
- Appreciation for the quality of care provided to Indigenous communities, with some patients describing their experiences as exceptional
- Specific praise for clear communication and cultural sensitivity from certain providers
Common complaints
- Frustrating or poor customer service experiences, particularly regarding phone communication, appointment scheduling, and pharmacy staff interactions
- Reports of long wait times or, conversely, conflicting information regarding operating hours
- Occasional complaints about facility cleanliness or staff responsiveness when assistance was needed during a stay
In patients' words
"I had 2 visits to PIMC ER in less than a month and both my experiences were exceptional from the Drs, Nurses, to CNAs. They all treated me like I was their own family members."
— Birdeye review"Patients praise the staff for their kindness, professionalism, and genuine care."
— Loc8NearMe summary"Very disappointed with the communication and outdated information provided by Phoenix Indian Medical Center. I attempted to contact the dental department... Patients should not have to deal with unnecessary runaround or conflicting hours of operation."
— Birdeye review"Worst call in customer service I ever had experience with. Been wait about 2 weeks for my rapid covid test results."
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