Mayo Clinic Comprehensive Cancer Center in Arizona
Oncology • Phoenix, AZ
Ratings by platform
- CMS HCAHPS: 5/5 stars (Overall Hospital Rating) (1,050 - 1,360+ completed surveys)
- Yelp: 2.9/5 stars (475 reviews)
What patients say
Patients praise
- High overall patient satisfaction ratings and hospital performance scores
- High recommendation rates from patients
- High quality of care and effective communication from nurses and doctors mentioned by some patients
- Positive experiences with specific physicians and cafeteria food quality
Common complaints
- Billing and medical coding errors causing significant financial stress
- Communication issues with medical staff and lack of follow-up
- Frustration regarding insurance acceptance and scheduling logistics
- Challenges with pain management coordination during inpatient stays
In patients' words
"MAYO CLINIC HOSPITAL has a 5-star overall patient satisfaction rating, placing it in the top 7% of hospitals nationally. 94% of patients would definitely recommend this hospital."
— Momentary Labs (CMS HCAHPS data)"My surgeon did an amazing job with my back... but the staff had trouble managing my pain and the most frustrating thing for me was that by the time a doctor came in to see me, change the medication... it was late afternoon. The day shift doctors and staff would then go home. Then I would take the medication, it wouldn't work, and then I was left to suffer through the night."
— Mayo Clinic Connect user experience"When you're willing to strap us with a $42,000 bill over a number that just shows up on a bill that shouldn't be there probably... that's a problem for me."
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