Gastroenterology in Phoenix, AZ
Gastroenterology • Phoenix, AZ
Ratings by platform
- Healthgrades/Vitals: 4.6 out of 5 (8-10 reviews (sample))
- Banner Health internal portal: 4.9 out of 5 (354 ratings)
- WebMD Care: 5.0 out of 5 (56 ratings)
What patients say
Patients praise
- Strong communication skills, including thorough explanations of procedures and care plans
- Personable, caring bedside manner and attentive listening
- Confidence in clinical expertise and procedure outcomes (e.g., colonoscopies/endoscopies)
- Professional, organized, and helpful office staff at highly-rated practices
Common complaints
- Difficulty obtaining prescription refills and follow-up communication
- Long wait times for appointments and medical authorization (e.g., prior authorizations)
- Perceived lack of empathy, unprofessionalism, or patronizing behavior from some providers/staff
- Concerns regarding office organization and communication lapses
In patients' words
"Dr. Randolph takes his time when he talks to you; he does not rush through the appointment like most doctors do. He listens with an intent to learn what is going on with you and asks probing questions. He is kind and thoughtful."
— WebMD Review"If I could give 0 or negative stars I would. The disrespect is about the only device I have received from this place. I've been under their care for almost a year and they have done nothing but, cause me anxiety, lie to my face, not do their job and cancel my appointments without my consent."
— LocalityBiz Review"Dr. Liu is an exceptional doctor who provides knowledgeable, professional care with compassion and intelligence. I couldn't be happier with a doctor."
— Banner Health Patient PortalMore clinics in Phoenix
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Patients praise: Highly skilled and knowledgeable physicians · Effective and clear explanation of procedures (colonoscopies/endoscopies).
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Patients praise: Attentive and thorough care · Excellent bedside manner and compassionate communication.
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