North Valley Ear, Nose & Throat | ENT in Phoenix & Glendale ...
ENT (Ear, Nose, and Throat) • Phoenix, AZ
Ratings by platform
- Yelp: ~2.5 out of 5 stars (64 reviews)
- HealthyHearing: 3.33 out of 5 stars (3 reviews)
- WebMD: 4.0 out of 5 stars (60 ratings (1 written review))
What patients say
Patients praise
- Some patients report successful outcomes, particularly with pediatric ear tubes and chronic issues
- Helpful and knowledgeable individual staff members or audiologists mentioned by name in positive experiences
- Thorough explanations provided by certain practitioners in positive reviews
- Professional and kind care reported by long-term patients for specific doctors
Common complaints
- Strict and rigid cancellation and no-show fee policies
- Perceived lack of compassion or bedside manner from some doctors
- Difficulties with administrative staff and billing/collections processes
- Long wait times for appointments or at the office
- Communication issues regarding procedures, test results, or appointment scheduling
In patients' words
"Everyone I dealt with from the staff at reception to the doctor were great. I would recommend North Valley ENT."
— Yelp review (Jan 2025)"I would not recommend this place... the bedside manner of the doctor was terrible. He wasn't very kind and seemed like he just wanted to get my son out of there... This doctor's office is not very friendly or understanding."
— LocalityBiz review"This place is a joke. Look up outside reviews. Cocky doctors who can cancel on a patient but God forbid patient has unforseen circumstances that prevent them from attending appointment..."
— WebMD review (May 2021)"Our family has been seeing Dr. Kaiser @North Valley ENT for more than 10 years... The staff is always cheerful and willing to help and do their best working around our schedules to make appointments."
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