ARC Kelly Lane - Clinics
Sports Medicine • Pflugerville, TX
Ratings by platform
- Official ARC Site: 4.9 out of 5 (ARC internal site claim) (10 (Yelp))
What patients say
Patients praise
- clean and modern facility
- convenient online appointment booking
- thorough and attentive care from specific providers (e.g., Dr. Kaur, Holly Leal PA)
- friendly and professional clinical staff (nurses, MAs)
Common complaints
- long wait times
- poor communication regarding appointment changes
- rude or unhelpful front desk/reception staff
- concerns about professionalism and bedside manner in pediatrics
In patients' words
"Dr Kaur was so thorough and she made me feel heard. No dismissals whatsoever!"
— LocalityBiz Review"the wait time is ridiculous... the doctors consider their time precious and charge cancellation when patients are late but when the doctor is late... it’s considered normal."
— LocalityBiz Review"Holly Leal puts the patient first in her priorities. She is very pragmatic and gets it done all while being super congenial and a warm healthcare provider."
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