Primary Care in Pflugerville, TX | Baylor Scott & White Health
Family Medicine • Pflugerville, TX
Ratings by platform
- BirdEye: 3.1/5 (244)
- Momentary Labs (based on CMS HCAHPS): 5/5 stars (overall patient satisfaction) (160 (surveyed patients))
- CMS (overall hospital rating): 4/5 stars
What patients say
Patients praise
- High patient recommendation rates (e.g., 83-94%)
- Professional, knowledgeable, and courteous staff in many interactions
- Efficient check-in processes and short wait times for some patients
- Recognition for nursing excellence (Magnet recognition)
- Effective communication by doctors and nurses reported in surveys
Common complaints
- Complaints regarding unexpected facility fees being billed as a hospital rather than a clinic
- Negative experiences with perceived bedside manner of some nursing or clinical staff
- Concerns over billing transparency and communication regarding costs
In patients' words
"Do not go here unless you want to be ripped off, it says Clinic but they actually bill as a HOSPITAL and will charge you a facility fee. You will get stuck with all the charges going to your deductible, and not your office copay."
— Unilocal user review"For my first visit they quoted me $274 that would be applied towards my deductible of $750. I received a bill in the mail from that visit for $609."
— BirdEye user review"The hospital's top strength is nurse communication, with 88.0% of patients reporting that nurses always communicated well... the hospital also reports high rates of doctor communication at 86.0%."
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