Concord Orthopaedics
Orthopedics • Peterborough, NH
Ratings by platform
- rater8: 4.79/5 (17,000+ reviews)
- Birdeye: 4.9/5 (237 reviews)
- TrustAnalytica: 4.8/5 (348 reviews)
What patients say
Patients praise
- High level of professional and compassionate care from many physicians
- Effective and successful surgical outcomes for many patients
- Appreciation for clear communication and thorough explanations of diagnoses and options
- Swift and accessible care through their acute injury clinics and scheduling systems
- Friendly, helpful, and supportive clinical staff experiences for many patients
Common complaints
- Long wait times for appointments and while at the clinic
- Dissatisfaction with administrative processes, including the online portal and payment systems
- Complaints regarding perceived rudeness or unresponsiveness of some staff members
- Instances where patients felt their concerns were not thoroughly addressed by providers
- Occasional difficulties in reaching the office by phone
In patients' words
"I have a complicated condition, and Dr. McEntarfer explained my options in a very informative and understandable way."
— rater8 user review"Quality of providers has tanked. Staff stunningly rude and CEO unresponsive. The 3 month old online portal and payment system is dreadful and is broken in many links. Getting through on the phone? FORGET IT."
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