OSF HealthCare - Medical Group (Primary Care) in Peru
Internal Medicine • Peru, IN
Ratings by platform
- Birdeye (OSF Saint Elizabeth Medical Center - Peru): 2.2 / 5 (47 reviews)
- Birdeye (OSF PromptCare): 2.6 / 5 (36 reviews)
- Yelp (OSF HealthCare overall): 2.7 / 5 (45 reviews)
What patients say
Patients praise
- praise for specific staff members (e.g., in the emergency department) for efficiency and compassion
- appreciation for the existence of local healthcare options in the community
- some reports of positive experiences with the facility's overall process and courteous staff
Common complaints
- reports of long wait times and delays in scheduling primary care appointments
- concerns regarding perceived lack of empathy, condescension, or dismissive attitudes from some medical staff
- complaints about communication issues and failure to address patient concerns effectively
- dissatisfaction with billing or administrative policies regarding paperwork
In patients' words
"The 5 stars is for Jason at the ER front desk in Peru. Our past experiences with other employees in that position left us cold and frankly they seemed annoyed and angry. But Jason on Feb 22nd redeemed OSF..."
— Birdeye reviewer"Service is always terrible and Doctors very blatantly do not care. Takes over 2 months to get an appointment with PCP."
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