OSF Medical Group - Urology in Peoria - OSF HealthCare
Urology • Peoria, IL
Ratings by platform
- Birdeye (aggregating Google reviews): 2.7 out of 5 stars (Approximately 19-21 reviews depending on the platform aggregation)
What patients say
Patients praise
- Patients who receive care often report positive clinical outcomes
- Some patients find the doctors and clinical staff to be pleasant, competent, and thorough
- Positive experiences with the MyChart portal for some patients
Common complaints
- Difficulties reaching the office by phone and long wait times
- Perceived administrative incompetence or mismanagement of appointments and tests
- Frustration with communication, including unresponsive staff or delays in follow-up
- Issues with referral processes and patient intake
In patients' words
"Excellent care once you get in. 30-45 minutes on the phone for a simple question. They will screw up your medical tests, mismanage you appointments and act like they are doing you a favor when they talk to you. Woefully understaffed or incompetent administration. I LOATHE contacting the office for anything."
— Birdeye user review"We love this practice and the Doctors and the rest of the staff. My husband has been a patient here for years. We have never had a bad experience or been treated with disrespect."
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