Urological Diagnosis & Treatment Options | Carle.org
Urology • Peoria, IL
Ratings by platform
- U.S. News & World Report (Dr. Giovanni Colombo): 2 out of 5 (17 reviews)
- Vitals (Dr. Joseph Banno): 2.7 out of 5 (22 reviews)
- WebMD (Dr. Joseph Banno): 3.5 out of 5 (43 ratings, 3 reviews)
- Medicai (Carle Health Methodist Hospital): 2.5 out of 5 (23 reviews)
What patients say
Patients praise
- some patients appreciate the competence and professional expertise of specific providers
- praise for staff in specific departments such as medical imaging for friendly and efficient service
- availability of advanced diagnostic and surgical options for urological conditions
Common complaints
- administrative and scheduling challenges, including difficult follow-up on prescriptions and lack of returned phone calls
- concerns regarding medical errors and documentation practices
- reports of poor bedside manner or communication from some providers
- perceived focus on financial gain or bureaucratic process over patient-centered care
- difficulties navigating insurance, appeals, and authorization processes
In patients' words
"Appointment problems, 2 hours in waiting room, rude staff, scare tactics, and unnecessary tests ordered. ... I would NOT recommend this doctor to anyone."
— Vitals (Patient review of Dr. Joseph Banno)"Horrible staff follow up. Absolutely incompetent ability to work with insurance companies ! ... Return phone calls are seldom. Talking to a person on the phone is rare."
— WebMD (Patient review of Dr. Joseph Banno)"Patients appreciate the personalized care and professional expertise of the team."
— Medicai (Review summary of Carle Health Methodist Hospital)More clinics in Peoria
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