Psychiatry and Psychology Outpatient Center
Behavioral Health • Peoria, IL
Ratings by platform
- Birdeye (Google reviews): 3.4 out of 5 stars (based on 7 reviews) (7 reviews)
What patients say
Patients praise
- Clinical care quality from some individual practitioners (compassionate, engaged, knowledgeable)
- Effective treatment planning and attention to patient needs by some doctors
- Positive experiences with staff professionalism in some interactions
Common complaints
- Difficulties with administrative staff and front desk communication (rudeness, apathy)
- Challenges obtaining medication refills and lack of responsiveness to calls
- Difficulties switching providers or addressing care concerns within the practice
- Perception of uncaring or impersonal treatment from some clinicians
In patients' words
"It's a shame a great clinical team has to be dulled behind an administrative and front desk team that is rude, incompetent and useless. Those women behind the desk couldn't be more apethetic or miserable."
— Birdeye / LocalityBiz review"My doctor listened to everything I had to say and you could tell she was extremely engaged. She covered everything and even made a treatment plan that works best for me! I have never been treated with such compassion in the past. Hands down the best office in the area!"
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