Behavioral & Mental Health
Behavioral Health • Peoria, IL
Ratings by platform
- Birdeye (University of Illinois Psychiatry and Psychology Outpatient Clinic): 3.4 out of 5 stars (7 reviews)
- Birdeye/LifeStance (Peoria, IL): 4.6 to 4.9 out of 5 stars (149 to 158 reviews)
- Birdeye (Family Care Center): 4.7 out of 5 stars (62 reviews (Peoria, AZ - note: listing specifies Arizona, not Illinois))
What patients say
Patients praise
- Many patients report positive experiences with individual therapists and psychiatrists, citing compassion, engagement, and effectiveness of care
- Some offices are praised for clean, welcoming, and calming environments
- Polite and helpful front-desk staff are noted in positive reviews for certain locations
Common complaints
- Billing and administrative issues, including overcharging, unexpected fees, and disorganized billing departments
- Difficulty scheduling, cancelled appointments, and long wait times for service access
- Reports of dismissive, incompetent, or apathetic administrative staff in some offices
- Inconsistent quality of clinical care, with some patients feeling ignored or unheard by providers
- Systemic challenges in the broader community, including provider shortages and limited access for Medicaid patients
In patients' words
"It's a shame a great clinical team has to be dulled behind an administrative and front desk team that is rude, incompetent and useless."
— Birdeye (University of Illinois Outpatient Clinic review)"I should have listened to the reviews about billing before signing my daughter up for therapy here. Therapist was great, the charges are INSANE!! $100 cancelation fee."
— Birdeye (LifeStance Peoria review)"Overall, I’m very thankful I found our therapist there; however, I would STRONGLY urge anyone to look elsewhere for mental health services."
— LocalityBiz (The Antioch Group, Inc. review)"I have had a very good experience with Dr.Velez, she is very helpful, compassionate and understanding, and very easy to talk to. I can really tell that she cares about helping her patients."
— LocalityBiz (Peoria Psychological Associates review)More clinics in Peoria
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